#Delta

Delta has ended text-message customer support, steering passengers to its AI Concierge. Losing this convenient option feels like a step backward.

London Heathrow airport plans to move Delta out of Terminal 3 in 2028, leaving Virgin Atlantic behind. That would separate the joint venture partners and take the Virgin Atlantic Clubhouse away from business class customers flying Delta.

A Delta SkyMiles Diamond member complained about customer service and received an apology that began by announcing how warm and empathetic it was supposed to sound.