#Viewfromthewing

Parking fees at Hilton hotels are coming. American Airlines will serve butter chicken in coach. 100,000 American AAdvantage offer with TLC Jet, and Alaska dropping individual soda cans.

A vacation rental owner confronted tourist tax collectors at Cancun airport, warning that the confusing charges will drive visitors away. Quintana Roo says its Visitax is 293 pesos, yet some travelers report being asked for as much as 550 pesos at the…

American Airlines canceled award tickets I’d booked for my family and me nearly three weeks after issuing them. The airline had been pricing multi-city awards at a discount - just the cost of the first segment - for several weeks, and the Department of…

United Airlines CEO Scott Kirby says people exaggerate how much money airlines make from credit cards because they forget that award travel costs money.…

Air Canada canceled a passenger’s Montreal–Bogotá flight, blamed unexpected maintenance and refused to pay him compensation. When he checked the aircraft records, he found the damaged plane wasn’t the one scheduled to fly him: Air Canada had reassigned…

South African Airways has delayed salaries for a second consecutive month. The Star Alliance member sold a valuable pair of London Heathrow takeoff and landing slots, reported a 'profit' but still needs help finding the cash to pay its bills.

Bilt’s November Rent Day will offer up to $150 off a hotel booking, plus up to a 100% bonus when redeeming points for gift cards. The hotel promotion starts October 28, and you can combine it with Bilt Cash to further discount a stay.…

London Heathrow airport plans to move Delta out of Terminal 3 in 2028, leaving Virgin Atlantic behind. That would separate the joint venture partners and take the Virgin Atlantic Clubhouse away from business class customers flying Delta.

Marriott employees say another round of layoffs is underway, with entire guest complaint teams being eliminated and reductions in Ambassador member support.

A Delta SkyMiles Diamond member complained about customer service and received an apology that began by announcing how warm and empathetic it was supposed to sound.

The biggest rewards credit cards are easier to understand when you strip them down to what they actually do best. Sapphire Reserve, Amex Platinum, Venture X, Citi Strata Elite, Bilt Palladium, Bilt Blue, United Explorer, and Citi AAdvantage Business all…

American Airlines is reopening its Flagship Dining inside the business class lounge at LAX next week, a spokesperson confirms to me. What was First Class Dining has been closed since March 2020, and when it returns, qualifying American business class…

An American Airlines flight attendant reportedly used her free travel benefits to fly to Florida as part of a scam that took more than $25,000 from a 75-year-old woman.…

Alaska Airlines is going to fly a Boeing 737 MAX 8 from Anchorage to Tokyo. The flight is scheduled for 8 hours and 15 minutes, and even passengers buying first class will spend the trip in a mediocre recliner.