🖼️00Read later0Read MoreYou Can't Fix the Customer Experience Without Fixing the Employee Experience FirstCMSWire.com·Michelle Wicmandy·6 months ago#hFE169sD#ex#customerexperience#cx#employeeexperience#customer+7 more🧰Tag tools✨Add tagCustomers live the journey in the cabin. Employees coordinate it in the cockpit. Right now, too many orgs are flying without intercom.15s