Slack has introduced Slack Frontline, a mobile workspace built for employees who do not work at a desk, such as retail associates, healthcare providers, factory workers and shift leads. The product is available now as an add-on for businesses on the Slack Enterprise+ plan, the company said in a blog post published Oct. 19, 2026.

Slack said frontline workers make up about 80% of the global workforce. The company said many of them still work from paper checklists and group texts and often do not have a corporate email address, while desk-based teams have AI agents, customer data and connected systems.

What the product includes

Each frontline worker gets up to 10 channels tied to their role, along with Huddles for quick audio calls with headquarters, AI agents for on-demand answers and automated workflows for routine tasks, according to Slack.…