Hotels, resorts, and travel agencies handle many customer inquiries every day. Some guests want to check room availability, some ask for holiday packages, and others need quotations for group bookings or corporate travel.

Managing these requests can become difficult when customer details are spread across spreadsheets, phone calls, emails, and WhatsApp conversations. Staff may forget to follow up, lose track of a quotation, or spend time searching for information that another team member has already collected.

A hospitality CRM helps businesses organize customer information, track booking inquiries, manage follow-ups, and keep communication records in one place.

But how does hospitality CRM software work, and which features are useful for hotels and travel businesses?…