Summary: Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.

Let’s not pretend we all completely understand the inner workings of artificial intelligence models. Neither do your users. Thankfully, you don’t need to fully understand them to use them. The same has always been true of a computer.

However, the better you understand some of the basics, the more accurate your mental model is. Accurate mental models make you more efficient and help you avoid problems.

These resources can strengthen your mental model of how AI functions and illuminate the mental models your users have for these systems , which dictate their usage of them.

How Artificial Intelligence Functions

Conversational and Prompt Authoring Patterns

Trust and Anthropomorphism

Information Seeking and Search Behaviors

Understanding and Adoption of AI UIs

Podcast Episodes

How Artificial Intelligence Functions

Neural networks,…