Parcel delivery services must improve customer care standards or face tougher measures to protect consumers, the industry regulator has warned.

Following a decline in satisfaction during 2026, Ofcom said it is considering "additional regulation" for courier firms, according to its latest research.

Average customer satisfaction had remained steady at around 78% between 2023 and 2025, but dropped to 75% for the year.

The watchdog’s annual survey of postal operators found Evri and Yodel had the least happy customers for the fourth consecutive year.

The watchdog’s annual survey of postal operators found Evri and Yodel had the least happy customers for the fourth consecutive year (PA)

Evri registered the highest overall dissatisfaction at 42% for the year, followed by Yodel on 33%.

Amazon and FedEx were the top performers, both recording a 15% dissatisfaction rating.

The two operators also secured the highest consumer satisfaction scores at 56%.

It comes as a record 4.6 billion parcels were sent and…