I'm currently learning about AI and exploring how it can be applied to solve real-world business problems. My long-term goal is to become an AI Solutions Consultant, and I'm starting by understanding the fundamentals and experimenting with AI tools.

Today, I worked on a practical exercise using Claude to analyze a customer complaint, summarize the issue, and draft a customer support email.

The interesting part? I tested three different prompts using the exact same customer inquiry.

The Experiment

Imagine a customer who ordered wireless headphones 10 days ago.…