Summary: AI saves UX practitioners time on nearly every task, yet most feel lukewarm about it: mandates, unreliable output, and inflated expectations eat the gains.

We surveyed 521 UX practitioners about how they use AI at work and how it’s affecting them. The short answer: AI use is widespread and saves time, but practitioners are far from enthusiastic, and the benefits depend heavily on role, task, and workplace.

TL;DR

Access was nearly universal (99%), but use of agentic AI ranged from 85% at startups to 36% at nonprofits.

Output quality (54%) and data privacy and security (50%) were the biggest barriers to AI adoption. Only 9% reported no barriers.

AI was used most for desk-based work, such as writing code and conducting desk research, and least for work with users.

The average sentiment rating for feelings about AI at work was mildly positive: 3.57 out of 5.…