I've never encountered something like this in my entire life...

I had / have a credit card with Wells Fargo. Not long ago I noticed a bunch of re-occuring fraudulent charges show up from Microsoft (Xbox game subscription?).

I have not ever owned an Xbox or signed up for an MS game subscription.

...okay, so Wells Fargo refunds those charges and issues me a new card. Just to be sure, I put a pause on the card thinking no charges would come through.

Wrong, the charges keep coming through.

So I call Wells Fargo again. They issue me another refund and this time I tell them to cancel the card entirely and close the account.

There's a negative balance on the card at this point to the tune of about $150 and they don't really know how to transfer that over to me.

Whatever, we'll figure it out later, just so long as the account is closed and no more charges can come through, right?

WRONG!

I open my accounts this morning. The old card...THAT I CANCELLED TWO WEEKS AGO...…