TLDR - auto lenders are using AI bots to negotiate insurance settlements with inaccurate information. How can I Captain Kirk them and get a live person on the phone? I am an insurance claims adjuster. Recently, several high-interest auto loan lenders have begun using AI (both through email and phone calls) to dispute the total loss values for our claims. For those of you that have never dealt with a total loss - the value of a vehicle is (usually) determined by seeing what comparable vehicles are selling for on the market, and making adjustments based on the condition, mileage, etc. between those vehicles and the totalled vehicle. If a customer disagrees, they can hire an appraiser and the company will hire an independent appraiser, and the two will come to an agreement. The lender gets paid the amount minus the customer's deductible, and if it doesn't fully pay off the loan, unfortunately the customer will be responsible for the balance.…