I see this with many AI-based companies, but nCino is by far the worst. We recently implemented nCino at my place of work and it is beyond terrible. The UI is unnecessarily large and bulky. Menus are confusing or missing important information altogether. Simple features, like the ability to sort line items alphabetically or even a simple 'Select All' button are completely missing. Almost every aspect of the program is clunky and not user-friendly, and many of the issues are (at least to me) very basic, bare-bones features that any program in 2026 would have by default. It is infinitely worse than the product we were previously using, but corporate has spoken so here we are.

How is it that a multibillion dollar company can produce such a garbage product and then make apparently zero effort to fix any of the issues that are reported to them?