Hi everyone!

For context, I was brought to collections by my old sorority for unpaid dues. Upon investigating the balance, I discovered 1700 of the 2000 balance was from error- they charged me dues/fees for the 2024/2025 school year even after I dropped in summer 2024.

I brought this to attention to my local chapter, and they confirmed the balance was incorrect and told me they contacted the agency to adjust the balance. When I asked for documentation to keep in my end, my contact refused.

Now, I still have a collection on my credit report for the original 2000 that brought my score down 164 points, even after my sorority admitted it was incorrect. I contacted the Debt Collection Company to arrange a pay for removal via email (they have a submission box, no email displayed). However, they still haven’t responded, even after I reached out a couple of times. I could call to resolve, but I want an agreement in writing to take it off my report.

Any advice for how to approach this?…