Voice AI is turning out to be a crucial technology for enterprises considering its ability to build direct pathways between customers, employees, and business systems. With AI adoption moving briskly across customer service, sales, and internal operations, voice is emerging as an interface of convenience. In this direction, Salesforce AI Research has developed Launa-Omni, a voice model offering real-time support for two-way conversations between people and AI.

According to the makers, the model is aimed at enterprise applications, including experiences that are offered within Salesforce and Slack.…