software

Keeping vendors happy is costing businesses millions, even when everything was working fine in the first place

Enterprises say nearly a third of their software budgets goes on upgrades, migrations, and licensing changes they wouldn't have chosen, according to research suggesting that keeping vendors happy has become an expensive business.

The study , conducted by Censuswide for software support provider Origina and published with Thinkers50, surveyed 2,018 senior IT decision-makers in the US and UK. Respondents put the average share at 28 percent.

And customers aren't necessarily getting anything better for their money.…