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Predictions 2027: Prepare For New Infrastructure Demands

Featured Blogs - Forrester·Michele Pelino·about 6 hours ago
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It’s predictions season again, and signs point to 2027 bringing a new reality check to infrastructure strategies. AI is moving into mission-critical production, geopolitical uncertainty is testing global operations, and organizations are pushing more…

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Journey Mapping Essentials: Five Lessons Every CX Leader Should Learn

Featured Blogs - Forrester·Martin Gill·about 6 hours ago
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Journey mapping is one of the most popular yet one of the most misunderstood and misused tools in CX. Creating maps is the easy part. Creating change is where most organizations struggle.…

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Predictions 2027: The Seat At The Table Comes With A Few Surprises

Featured Blogs - Forrester·Joseph Schiavone·about 6 hours ago
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For about a decade, CIOs have been asking for a seat at the table. In 2027, many will finally get one, along with a stack of AI promises somebody else made and a few hundred agents nobody remembers hiring.…

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Marketers, Stop Random Acts Of AI Investing

Featured Blogs - Forrester·Peter Kim·about 6 hours ago
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Gambling in prediction markets, buying cryptocurrency, and investing in meme stocks have similar characteristics: plenty of buzz, promises of phenomenal returns, and bragging rights just for participating in the game.…

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HP, Ferrari, And The Convergence Of The Device Edge And The Software Edge

Featured Blogs - Forrester·Diego Lo Giudice·about 6 hours ago
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AI PCs need a stronger enterprise value proposition rather than more processing power. At HP’s event in Modena, Italy near Ferrari’s Fiorano Circuit last week, I saw a broader ambition: Connect devices, software, and agents to reshape how work gets done.…

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LogicMonitor Elevate 2026: AI Doesn’t Care About Your IT Silos — Neither Should You

Featured Blogs - Forrester·Christy Punch·about 6 hours ago
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At LogicMonitor Elevate 2026 in Chicago, one thing became clear: The company’s strategy is evolving from monitoring individual technologies toward orchestrating work, experiences, and outcomes.…

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Banks Can’t Block Their Way Into The Agentic Future

Featured Blogs - Forrester·Alyson Clarke·about 6 hours ago
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Five banks have moved to block third-party AI agents from operating inside customer accounts and making transactions. Given the risks and uncertainties surrounding agentic AI, those banks’ response to AI agents having accessed their customers’ accounts is…

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The eMudhra Certificate Authority Incident Is A Wake-Up Call For Enterprise PKI

Featured Blogs - Forrester·Geoff Cairns·about 6 hours ago
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The private key of a certificate authority (CA) should be one of the most secure secrets in digital infrastructure. In eMudhra’s case, eight CA private keys turned out to not be very secret.…

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