TeamViewer Connect in New York City brought together TeamViewer leadership, customers, and digital employee experience (DEX) practitioners for a grounded discussion about what it really takes to “level up” DEX.

Rather than focusing on product features, the event centered on operational maturity, outcome-based measurement, and the human impact of automation. From customer stories to practical roadmaps for DEX management maturity, a clear theme emerged: Autonomous DEX is achievable — but only when organizations pair ambition with realistic execution.

The event was intentionally small and conversational — a mix of TeamViewer leadership, customers, prospective customers, and DEX thought leaders.…