Marriott employees say another round of layoffs is underway, with entire guest complaint teams being eliminated and reductions in Ambassador member support.

Marriott confirms a customer service reorganization. The magnitude of cuts this week haven’t been publicly confirmed, but the reports reach into the support that guests rely on when something goes wrong with a stay. The discussion began Monday about an email from CEO Anthony Capuano:

By now, most of us have seen Tony’s email about upcoming layoffs. Does anyone have any insights into what “continents and disciplines” will be impacted? What a way to start the holiday season 😬

People are describing their own layoffs, along with employees passing along what’s happening on the ground.

One says they were laid off from digital. Others name global technology, human resources, recruiting, quality and customer engagement teams.

A commenter says, “The entire OCA and CRT team were laid off as well.…