I guess it shouldn’t be surprising that this happens every so often, but it sure is kind of hilarious when it does.

A Diamond Medallion’s shocking email response from Delta

In Delta’s defense, the issue here was being caught

Bottom line

A Diamond Medallion’s shocking email response from Delta

JonNYC flags how a Delta Diamond Medallion member emailed the carrier feedback about a negative experience. The response from Delta started with “here’s a more polished and professional version with a warm, empathetic tone.”

Funny enough, the feedback being provided by the customer was specifically regarding frustration in dealing with Delta representatives through the chat feature. This Delta representative assured this person that the complaints were being taken seriously… only to not take out the line about AI.

For those curious, the email response continued as follows:

Thank you for reaching out to Delta Air Lines regarding your experience.…