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Key Takeaways

Meyer warns against cutting resources to chase higher profits.

His philosophy on treating great employees comes from a gardening lesson his grandma taught him.

Being a good leader starts with collecting the dots, and then acting on them.

A smile has never been the expense that ruined a restaurant’s financial statement.

Legendary restaurateur Danny Meyer , founder of Shake Shack and founder and executive chairman of Union Square Hospitality Group, uses that example to challenge the idea that hospitality and profitability work against each other. He once believed focusing on the financial side of his business could get in the way of caring for people.…