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Rich Saunders

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0 karma0 postsjoined about 15 hours ago

Predictions 2027: CX Teams Build New Muscles To Seize The AI Opportunity

🌐 forrester.comSource

After years of disruption, CX teams face a defining moment. Discover how leaders will use AI to strengthen insights, orchestrate journeys, and elevate their strategic influence while avoiding efficiency plays that erode differentiation, human connection, and customer loyalty.

#forrestersmarketing#business#forrester#years#disruption#teams#face#defining
about 15 hours ago