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Salesforce CEO Benioff Bets on Human Sellers as AI Carves Out White-Collar Roles
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Salesforce CEO Benioff Bets on Human Sellers as AI Carves Out White-Collar Roles

Salesforce holds engineering headcount flat at 15,000 while expanding its sales force, as CEO Marc Benioff credits AI for cutting 4,000 support roles and lowering costs 17%. Human sellers remain essential for complex deals that agents cannot close.…

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