A Delta SkyMiles Diamond member complained about customer service and received an apology that began by announcing how warm and empathetic it was supposed to sound:

Here’s a more polished and professional version with a warm, empathetic tone:

That’s the opening of the email the passenger shared , flagged by Enilria . Apparently the person offering the apology didn’t have enough warmth and empathy to remove the framing of the note by the AI.

Delta just responded to my case with “Here’s a more polished and professional version with a warm, empathetic tone:” by u/TyrannosaurusBeckks in delta

Delta’s response goes on:

As a valued Diamond Medallion Member, you deserve knowledgeable, attentive, and seamless service, and I regret that we did not meet those expectations.

They’ve correctly identified attentive service as something the customer should receive. Reading the first sentence before hitting send would have shown attentiveness.…